Deliveries and returns

SHIPPING COSTS

Preliminary note : shipping costs vary depending on the country of destination and the ordered quantity.

Delivery in France:
Standard (3-4 working days) : Free
Express (24/48h) : from € 9.95
Delivery to the rest of Europe:
Standard : Free
Express : from € 9.95
Delivery to the rest of the world :
Express : from € 35

DELIVERY TIME

Delivery times can differ according to the final destination.
Delivery in France will be made within 24/48 hours (48/72 hours for Corsica and other far areas from the mainland France) from the moment of departure of parcel (excluding Sundays and festive days).
Deliveries for major European cities will be made within 24/48 hours from the moment of departure of parcel.
For Non-European countries and other minor cities in Europe, delivery time can take up to 48/72 hours.
There can be delay caused by temporary unavailability of products, absence of service caused by courier, major force or during local holiday period: in such circumstances we will make sure to send your package as soon as possible given the situation.

CUSTOMS DUTY

Payment of customs duty is the customer’s responsibility, and the cost is determined by the law in force in the country of destination of the consignment which implies that it may vary over time and from one region to another. Daniel Essa is neither responsible for, and not aware of, the cost of the customs duty: you will be notified by the courier once the shipment has reached its destination. If the customs duty is not paid and for this reason the shipment is rejected or abandoned, the shipping costs and the same customs duty will be deducted from the total amount of the order and only the difference will be refunded to the customer.

Nevertheless, here is data for some key regions:

Orders from Europe (except places such as: overseas departments and territories, principalities, or specific islands…): no customs duties.

Orders from the United Arab Emirates: the customs duty is generally 5% of the CIF value* of the product, but DANIEL ESSA does not make any commitment to the stability of this rate. * The CIF value (cost, insurance and freight) of a product is the price of said product to which will have been added the costs necessary, with insurance, for the delivery of the good to the national border of the recipient.

CHANGES AND RETURNS

Preliminary note: any element or content appearing in the following section “CHANGES AND RETURNS” initially referring to our shoes is also applicable to all our accessories such as laces or straps. Is it possible to make changes and returns ? Of course, it is possible to make a change or a return within 30 days of delivery of the product which must be in the original condition. The original condition means that the article has not been scuffed, stretched, soiled, or worn: it must therefore not have suffered any damage either on its outer part, in the shoe or under the sole. This also means that the product has not been washed or modified and that it should be delivered in its original packaging and with all its accessories. We also ask you, for the sake of hygiene, to wear clean socks when trying on your DANIEL ESSA shoes and to do this indoors on soft surfaces such as rugs or carpets.

How can I return or exchange ? From the moment you receive the shoes, you have 30 days to contact our Customer Service to open the return or exchange procedure. You can arrange the pickup by the courier to return your order or ask us for more information by contacting Customer Service via email at info@danielessa.com

In the case of a model or size exchange :
– Our customer service will be happy to accompany you throughout the process.
– We kindly ask you to contact us specifying the desired change.
– You must wait for our after-sales service to validate your request.
– The exchange is free for any resident of mainland France.
– The costs and risks associated with the exchange will be borne by the customer if the latter resides outside mainland France: the product must be returned to the company – Daniel Essa – 93b rue du Président Georges Pompidou, 59110 La Madeleine, FRANCE.
In the case of a return:
– Our customer service will be happy to accompany you throughout the process.
– We kindly ask you to contact us specifying the reasons for the return and, if possible, to attach some useful photos to speed up your request.
– You must then wait for our after-sales service to validate your request.
– The costs and risks associated with the return of products are the responsibility of the customer regardless of his region of the world.
– The choice of carrier is left to the customer.
– The product must be returned to the company – Daniel Essa – 93b rue du Président Georges Pompidou, 59110 La Madeleine, FRANCE.

When will you refund me ? Please allow up to 14 days for your return to be processed, at which point you will receive an email from our system notifying you of the refund. You will be refunded using the payment method that is most convenient to you. You will not be charged for any reimbursement. What should I do if I have not purchased my shoes on the DANIEL ESSA site? Our items can only be returned through the same channel as the one in which they were originally purchased, which means that :

If your purchase was made from a private individual, we no longer guarantee any of our return and exchange policies.
If your purchase was made at one of our official partner sales points, then we kindly redirect you to the latter in order to know their specific conditions because no return or exchange will be accepted by our company.

Can I get a refund or exchange for an item offered as a gift? It is possible to return a gift purchased on the site www.danielessa.com. However, we will ask you to pass your request through your relative because any return or exchange will have to be linked to the buyer’s customer account. Also, if the return is resulting to a refund, this could only be issued using the payment method used for the original purchase.

CUSTOMER CARE

Who can I contact to request information?

To make you never feel alone, we are at your disposal for any kind of help or question. You can contact us via E-mail or Telephone. For any questions related to product, fit, custom-orders and pre-orders, do not hesitate to contact us via e-mail info@danielessa.com
If you want information on shipping and tracking : Via e-mail info@danielessa.com From Monday to Friday from 9.30 AM CET to 12.00 CET and from 2.00 PM CET to 7.30 PM CET.