SHIPPING COSTS:

  • Shipping costs vary according to the country of destination and the quantity ordered. Worldwide shipping.
  • The shipping cost for France is 9,90 € for EXPRESS delivery.
  • The shipping cost for Europe is 15 €.
  • The shipping cost for non UE countries depends by the country of destination.
  • The exact shipping cost will be specified during the checkout.
  • Shipping costs do not include customs and duty.

DELIVERY TIME:

  • Delivery times can differ according to the final destination.
  • Delivery in France will be made within 24/48 hours (48/72 hours for Corsica and other disadvantaged locations) from the moment of departure of parcel (excluding festive days).
  • Deliveries for major European cities will be made within 24/48 hours from the moment of departure of parcel.
  • For Non-European countries and other minor cities in Europe, delivery time can take up to 48/72 hours.
  • There can be delay caused by temporary unavailability of products, absence of service caused by courier, major force or during local holiday period.

CUSTOMS DUTY:

Payment of customs duty is the customer’s responsibility and the cost is determined by the law inforce in the country of destination of the consignment. Daniel Essa is not aware of the cost of the customs duty, you will be notified by the courier once the shipment has reached its destination. If the customs duty is not paid and for this reason the shipment is rejected or abandoned, the shipping costs and the same customs duty will be deducted from the total amount of the order and only the difference will be refunded.

CHANGES AND RETURNS:

Is it possible to make changes and returns ?
Of course, it is possible to make a change or a return within 30 days of delivery of the product which must be in the original conditions.
Original condition means that the item has not been scuffed, stretched, or worn, which means: It has not been worn or used. We therefore advise you to try your DANIEL ESSA shoes on soft surfaces such as carpets or rugs in order not to damage the sole. It has not been washed, damaged or modified. It comes in its original packaging and with its accessories.

How can I return or exchange ?
From the moment you receive the shoes, you have 30 days to contact our Customer Service to open the return or exchange procedure. You can arrange the pickup by the courier to return your order by contacting Customer Service via email at info@danielessa.com or by calling +33771614714. In case of return we kindly ask you to specify the reasons and, if possible, to attach photographic material useful to speed up your practice. For changes you just must specify the new desired size. Costs and risks associated with returning the products will be your responsibility.

When will you refund me ?
Please allow up to 14 days for your return to be processed, at which point you will receive an email from our system notifying you of the refund. You will be refunded using the payment method that is most convenient to you. You will not be charged for any reimbursement.

CUSTOMER CARE:

Who can I contact to request information?
To make you never feel alone, we are at your disposal for any kind of help or question. You can contact us via E-mail or Telephone.
For any questions related to product, fit, custom-orders and pre-orders, do not hesitate to contact us Via E-mail info@danielessa.com Or Telephone: +33771614714

If you want information on shipping and tracking :
Via E-mail.com info@danielessa.com Or Telephone: +33771614714
From Monday to Friday from 9.30 AM CET to 12.00 CET and from 2.00 PM CET to 7.30 PM CET.